Question 1

How do I look after my jewellery?

Accepted Answer

Check out our aftercare guide here.

Question 2

Where do you ship to?

Accepted Answer

We ship internationally, just select the option on checkout. We aim to dispatch all orders with 1-2 business days.

Question 3

It's not quite me, how do I make a return?"

Accepted Answer

Returns and exchanges can be made within 14 days. Just contact us with your name and order number and we will advise on the next steps for return. Earrings are excluded from the returns policy due to hygiene reasons.   Our returns policy does not affecting your statutory rights.

Question 4

Do you gift wrap?

Accepted Answer

All our jewellery comes in a beautiful gift box as standard.

Question 5

Engraving?

Accepted Answer

All our coin necklaces and bracelets can be engraved. The gold and rose gold versions will show the sterling silver in any engraving, as the engraving will remove the vermeil.   We don't currently offer our own engraving service but can help recommend an engraver in the U.K.

FAQ