© 2019 Kendall Hill

PRIVACY POLICY

Kendall Hill privacy policy explains how and why we collect and use personal information when you use this website.

 

What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

 

When you conduct a transaction or fill in a contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Whenever we process data for these purposes we will ensure that we always keep your personal Data rights in high regards.

 

Why do you collect such personal information?

 

We process personal information for certain legitimate business purposes; which include some or all of the following:

  1. Where the processing enables us to enhance modify, personalise or otherwise improve our services/communications for the benefit of our customers.

  2. To identify and prevent fraud.

  3. To enhance the security of our network and information systems.

  4. To better understand how people interact with our websites.

  5. To provide email communication which we think will be of interest to you.

  6. To determine the effectiveness of promotional campaigns and advertising.

  7. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

We may pass your information to our third-party service providers such as courier companies, suppliers, payment providers for the purposes of completing tasks and providing services to you on our behalf. (for example, we send your delivery address and contact details to the courier company so they are able to deliver your order to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Paypal and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  1. with your consent;

  2. where we need to perform a contract with you e.g. when you purchase goods from us;

  3. where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests

  4. where we need to comply with a legal or regulatory obligation.

 

Kendall Hill will not share your information for marketing purposes with any third-party company.   

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you make a purchase from us, we will send you periodic e-mails about similar products and upcoming promotions that we think you might be interested in.

 

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes click here Alternatively, please send an email headed ‘opt out’ to us at hello@kendallhill.co.uk, upon receipt of a written opt out we shall discontinue processing your personal data as requested.

 

How do you use cookies and other tracking tools?

 

Please refer to the cookie policy below.

 

How can visitors update their details or withdraw their consent?

 

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate. Please contact us using the details above if any information is found to be incorrect and we shall rectify immediately.

 

If you don’t want us to process your data anymore, please contact us using the contact form or send us mail to: hello@kendallhill.co.uk

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated 2nd September 2019.

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us using the contact form or send us an email to: hello@kendallhill.co.uk

COOKIE POLICY

Cookies and Kendall Hill

 

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Kendall Hill & its hosting platform Wix uses cookies for many important reasons, such as:

  1. To provide a great experience for your visitors and customers.

  2. To identify your registered members (users who registered to your site)

  3. To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  4. To ensure our platform is secure and safe to use. 

 

Types of Cookies

Cookies can be classified according to their type, duration and category.

Type:

  • First-party cookies: Cookies that Wix places on your site. 

  • Third-party cookies: Cookies that are placed and used by third parties. 


Duration:

  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.


Category:

  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 

 

Take a look at the table below to see which cookies we place on Wix sites: